- Return Policy
- You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Spa Secrets 4 U reserves the right to change its payment procedures at any time without prior notice to you.
Due to the personal nature of our products, we do not accept returns on any used items(by you), clearance items or custom made orders. If you have any questions about an item, please contact us before making the purchase at firstname.lastname@example.org. We are more than happy to answer any questions you have. If an item is returned new/unopened and undamaged, there is a 15% restocking fee.
We cannot accept returns on custom orders.
If you receive your order and the item(s) were damaged during shipping by the U.S. Post Service, you will need to contact the U.S. Post office directly. When they damage your purchase during shipping, they are responsible for reimbursing you. We will do our best to help you with getting reimbursement but please understand that we are limited. If you purchased insurance on your order, we will provide the information we have to the US. Post Office and do what we can to help.
If we have shipped you the wrong product or you feel that the item received is different than the item ordered, please contact us so that we can immediately get to work on correcting this issue. We are aware that our customers come first, and without you, we have no business. We want you to know how much we appreciate your business, Thank you.